Opening hours and application acceptance
Visa application acceptance
Monday to Thursday from 7.00 to 11.30 (by appointment only)
Friday from 7.00 to 11.30 (group appointments only)
Collection of passports
Monday to Thursday from 13.00 to 14.00 (only with application receipt)
Friday from 11.00 to 12.00 (only with application receipt)
Please note that passports can be picked up after applying for a Schengen visa at the earliest 14 days after application.
For all national visas you will be informed in advance about the collection modalities. Please refrain from inquiries about the status of your application. These cannot be answered.
Passport application acceptance
Monday to Thursday from 8.30 to 10.30 (by appointment only)
Civil status matters
Monday to Friday from 8.30 to 11.30 (by appointment only)
Monday to Friday from 8.30 to 11.00 (without appointment)
Please do not send requests more than once, even to other mail addresses, as this will delay the response.
If you have already visited the embassy and submitted an application in person, please refrain from inquiries about the processing status during the first 12 weeks, as these will not be answered.
If information is missing in your request, it will not be possible to process your request or you will have to be prepared for a longer processing time.
Telephone consultation hours
Please do not call us until you have read the information on our website carefully.
Monday and Wednesday each from 13.00 to 14.30.
+233 30 22 11 000